Frequently Asked Questions: FlexAI Credits
General Information
Section titled “General Information”What are FlexAI Free Credits?
Section titled “What are FlexAI Free Credits?”FlexAI offers $100 in free credits to new users so they can explore our AI Workload-as-a-Service platform and its features without any initial cost.
Who is eligible for the Free Credits?
Section titled “Who is eligible for the Free Credits?”All new FlexAI users who sign up for an account 🔗 are eligible for the $100 free credits.
How do I receive the Free Credits?
Section titled “How do I receive the Free Credits?”FlexAI will automatically apply the $100 in free credits to your account upon successful signup. You do not need to take any additional action.
Usage & Expiry
Section titled “Usage & Expiry”How can I use the Free Credits?
Section titled “How can I use the Free Credits?”The free credits can be used to access any of the services and features available on the FlexAI platform. This includes but is not limited to, inference, fine-tuning and model training.
How is credit usage calculated?
Section titled “How is credit usage calculated?”Credits are applied towards the GPU usage for any of the workloads run on FlexAI platform. Please refer to the pricing information on flex.ai/pricing 🔗.
Is there an expiry date for the Free Credits?
Section titled “Is there an expiry date for the Free Credits?”Yes, the free credits are valid for 30 days from the date they are added to your account. Please ensure you utilize them within this period. Reach out to us at commercial@flex.ai or through our Slack community (join here 🔗) to discuss options if you would like to continue to use FlexAI services.
What happens when the Free Credits expire?
Section titled “What happens when the Free Credits expire?”Once the free credits expire, any ongoing tasks or services that are using those credits will require a paid payment method to continue.
Account & Limits
Section titled “Account & Limits”What happens if I exceed the $100 credit limit?
Section titled “What happens if I exceed the $100 credit limit?”If you exceed the $100 free credits, the account will be paused and all running services will be stopped until a payment method is established with the sales team. Our sales team will also be in contact with you ahead of time. You can also reach out to our sales at commercial@flex.ai.
How do I track my credit usage?
Section titled “How do I track my credit usage?”You can track your free credit usage in the Resource Usage widget in the console Dashboard or in the profile page of your FlexAI account.
Will I be notified if credits are running low?
Section titled “Will I be notified if credits are running low?”See “How do I track my credit usage?” above. FlexAI will also reach out to you when the usage is close to the limit to discuss the next steps.
Rules & Restrictions
Section titled “Rules & Restrictions”Can I transfer Free Credits to someone else?
Section titled “Can I transfer Free Credits to someone else?”No, Free Credits are not transferable and cannot be combined with Free Credits from other users. Users cannot take Free Credits from other users.
Can I withdraw the Free Credits as cash?
Section titled “Can I withdraw the Free Credits as cash?”No, the free credits are non-transferable and cannot be withdrawn as cash. They are solely intended for use on the FlexAI platform.
Can I combine Free Credits with other promotions?
Section titled “Can I combine Free Credits with other promotions?”No, free credits cannot be combined with other offers.
Are existing users eligible for Free Credits?
Section titled “Are existing users eligible for Free Credits?”Free credits are for new users but exceptions can be made on a case-by-case basis. Please reach out to commercial@flex.ai
What happens if I take no action after credits expire?
Section titled “What happens if I take no action after credits expire?”If no action is taken for more than 30 days, your account will be deleted. Refer to FlexAI’s Terms of Use 🔗, Acceptable Use Policy 🔗, and Privacy Policy 🔗 for details.
Need More Help?
Section titled “Need More Help?”For any further questions or assistance, please contact us at support@flex.ai or join our Slack community 🔗.